Refund policy

1. General Policy
At My Antidote, we take product quality and customer satisfaction seriously. Due to the nature of our products, we do not offer returns or refunds as a standard policy. All sales are considered final once an order has been placed and processed.
However, we understand that exceptional situations can arise. Requests for returns or refunds will be reviewed on a case-by-case basis, depending on the specific circumstances and the nature of the product involved.

2. Eligibility for Consideration
You may be eligible for a return or refund review if:
• The product was damaged or defective upon arrival
• You received the wrong product
• There are exceptional circumstances that warrant further investigation
To be considered, please contact us within 7 days of receiving your order, providing clear details and any supporting information (such as photographs or proof of delivery issues).

3. How to Submit a Request
To request a return or refund review, please email us at info@myantidote.co.za with the following information:
• Full name
• Order number
• Product name and description of the issue
• Photographs (if applicable)
• Your contact details
Our team will assess the request and get back to you as soon as possible. Please note that submitting a request does not guarantee approval.

4. Important Notes
• We do not accept returns of products that have been opened, used, or tampered with.
• Shipping fees are non-refundable unless otherwise stated.
• We reserve the right to refuse a refund or return if the claim does not meet our policy criteria.
• Approved refunds (if applicable) will be processed using the original payment method.

5. Contact Us
If you have any questions regarding this policy or need assistance with a specific situation, please contact us at info@myantidote.co.za.