Privacy policy

1. What Personal Information We Collect
We collect and process personal information when you:
- Place an order or create an account on our website
- Subscribe to our newsletter or marketing communications
- Contact us via forms, email, or social media
- Browse our website, where we collect cookies and usage data
The types of personal information we may collect include:
- Full name
- Email address
- Contact number
- Shipping and billing addresses
- Payment information (processed securely through third-party providers)
- Device and usage information (e.g. IP address, browser type, cookies)

2. How We Use Your Personal Information
We process personal information for the following purposes:
- To process, fulfil, and deliver your orders
- To provide customer service and respond to queries
- To send marketing and promotional material (only if you have consented)
- To improve our products, website, and services
- To comply with legal and regulatory requirements
We will only use your personal information for the purpose for which it was collected, or for a purpose directly related to that purpose, unless you consent otherwise or POPIA allows it.

3. Legal Basis for Processing
Under POPIA, we process personal information lawfully based on one or more of the following grounds:
- Consent: where you have given us permission to process your information
- Contractual necessity: to provide the products or services you have requested- Legal obligation: to comply with the law - Legitimate interest: where processing is necessary for our legitimate business purposes, balanced against your rights and interests

4. Sharing of Personal Information
We do not sell or rent your personal information. We may share it with trusted third parties that help us operate our business, such as:
- Payment processors
- Courier and logistics companies
- Website hosting and IT service providers
- Analytics or marketing service providers
All third parties are required to treat your information as confidential and to use it only for the purposes for which it was shared.

5. Security of Your Personal Information
We use appropriate technical and organizational measures to protect your personal information from:
- Loss
- Unauthorized access
- Disclosure
- Modification
- Destruction
Although we take reasonable precautions, no system is completely secure. You share information with us at your own risk.

6. Your Rights Under POPIA
Under POPIA, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of personal information, where legally possible
- Object to processing for certain purposes, such as direct marketing
- Withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, please contact us at info@myantidote.co.za.

7. Cookies and Website Usage
Our website uses cookies and similar technologies to improve your browsing experience, track site usage, and enable certain functions. You can control cookies through your browser settings. Please note that disabling cookies may affect your user experience.

8. Direct Marketing
We will only send you marketing communications if you have provided your consent or if you are an existing customer and we are marketing similar products. You can opt out at any time by clicking “unsubscribe” in our emails or contacting us directly.

9. Retention of Personal Information
We retain personal information only for as long as is necessary to fulfil the purpose for which it was collected or to comply with legal requirements. When no longer needed, your information will be securely deleted or de-identified.

10. Cross-Border Transfers
In some cases, your personal information may be transferred to service providers outside South Africa (for example, cloud hosting or payment processing). We ensure that any cross-border transfers comply with POPIA requirements and that your information receives adequate protection.

11. Lodging a Complaint
If you believe we are not complying with POPIA, you have the right to lodge a complaint with the Information Regulator:
Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
Email: complaints.IR@justice.gov.za
We encourage you to contact us first to resolve any concerns before approaching the Regulator.

12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page with the updated date.

13. Contact Us
If you have any questions, requests, or complaints about this Privacy Policy or how we handle your personal information, please contact us at:
Email: info@myantidote.co.za
Website: www.myantidote.co.za